Política de reembolso

Refunds & Exchanges:

Please reach out if you are not happy with your product and provide reasoning. Refunds are not provided for failure to read product description. Refunds must be authorized within 30 days of delivery date. We will exchange the product if we have it in stock or refund the item cost minus shipping if it is not in stock. We do not cover return shipping. Item must be sent back in same quality it was received. 

We do not accept returns or exchanges on stickers or straws. Please see what to do if you receive a broken item. 

Address Change:

Please contact us as soon as possible with address changes to see what we can do. We may have to cancel the order and have you reorder your item with the correct address. Once an order has shipped we can not change the address and we are not responsible for any order that has shipped to the wrong address that was provided by the customer. 

Damaged/Lost or Stolen Items

Because of the nature of glass items, it is possible for them to be damaged in transit. Please reach out within two days of receiving your item(s) with a picture of the broken item and possible damaged packaging. We will send a new product out as soon as possible! 

We are not responsible for any items lost or stolen in the mail. The customer is responsible for contacting USPS and filing a lost or stolen claim.